Maharashtra assembly passes guarantee of public services bill 2015

The Maharashtra legislative assembly on 14 July 2015 passed the Maharashtra Guarantee of Public Services Bill, 2015. The bill will now be tabled in the Legislative Council of the State before becoming an Act.

The bill will ensure that every ‘eligible person’, which includes a legal person, who is desirous of using the service provided by a Public Authority, has the right to obtain notified essential services delivered to them in a time bound manner. In case of failure in delivery within the stipulated time, the Government employee will be penalized for default, which will range between INR 500 to INR 5000. Leading departments will have to notify their key essential services to be offered to the citizens under the Act. Initially 110 services would be notified & these Services will also be provided electronically and will be brought on an e-Platform.

The Act further provides for three-tier Appellate Authorities with first two being Government Officials or Designated Officers and third will be Right to Service Commission, which will be headed by a retired civil servant or a prominent personality from sectors other than politics. The commission will be an autonomous body comprising of the Chief Commissioner and Divisional-level commissioners appointed by the Governor similar to information commissioners.

State Public Services Delivery Committee shall also be constituted which would be headed by the Chief Secretary to recommend steps to be taken by Public Authorities for efficient delivery of notified services.

No civil court will have jurisdiction in respect of any matter which the Appellate Authorities are empowered by or under this Act to determine.

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